Refund Policy

Overview

Due to the digital nature of our products and their limited availability, all purchases on LIMITED are final. Once a purchase is complete, it cannot be reversed or refunded under normal circumstances.

When you purchase a Tape, you immediately receive a unique, numbered copy from a limited supply. This copy is assigned to your account and cannot be returned or exchanged for a refund.

Why No Refunds?

• Limited Supply: Each Tape has a fixed number of copies. Your purchase reserves one of these limited copies.
• Instant Delivery: Digital content is delivered immediately upon purchase.
• Marketplace Value: Allowing refunds could be exploited to manipulate the marketplace.
• Artist Payments: Artists receive their share of revenue promptly after purchase.

Exceptions

We may issue refunds in the following exceptional circumstances:

1. Technical Failure

If a technical error on our end prevents you from accessing content you purchased, and we cannot resolve the issue within a reasonable time, you may be eligible for a refund.

2. Duplicate Purchases

If you are accidentally charged multiple times for the same Tape due to a system error, we will refund the duplicate charges.

3. Unauthorized Transactions

If you believe an unauthorized transaction was made on your account, please contact us immediately. We will investigate and take appropriate action, which may include a refund.

4. Content Unavailability

In rare cases where purchased content is permanently removed from the Platform due to legal reasons (e.g., DMCA takedown) and you can no longer access it, we may offer a refund or credit at our discretion.

Alternative: Trading

If you no longer want a Tape you've purchased, remember that you can:

• Resell it: List it on our marketplace at the original purchase price
• Swap it: Trade it 1:1 with another user for a different Tape

This allows you to recoup your investment while maintaining the integrity of the limited-edition marketplace.

How to Request a Refund

If you believe you qualify for a refund exception, please contact us within 7 days of your purchase with:

• Your account email address
• Transaction ID or purchase confirmation
• Description of the issue
• Any relevant screenshots or error messages

We will review your request and respond within 5 business days. Approved refunds will be processed to your original payment method within 5-10 business days.

Chargebacks

We strongly discourage filing chargebacks with your bank or credit card company without first contacting us. Chargebacks for valid purchases may result in:

• Immediate suspension of your account
• Loss of access to all purchased content
• Permanent ban from the Platform

Please contact us first if you have any issues. We are committed to resolving problems fairly and quickly.

Contact Us

If you have any questions about this Refund Policy, please contact us: